Maintenance & Facilities Attendant

Position Purpose

Keep Hank’s property, customer areas, employee areas, and back-of-house spaces clean, safe, stocked, and presentable every day.

Reports To: Manager on Duty

Daily Responsibilities

Outside / Customer Areas

• Empty, clean, and maintain all Hank’s garbage cans.

• Keep tables, seating areas, sidewalks, and the parking lot clean and free of trash, spills, debris, and mess.

• Power wash the Custard area and garbage cans as scheduled to keep them clean and presentable.

• Clean front counters and customer-facing windows.

• Clean exterior signage and pop machines located out front.

• Notify the Manager on Duty of safety concerns, including spills, broken tables, damaged signs, potholes, lighting issues, ice, or trip hazards.

Inside / Back-of-House Areas

• Clean walk-in freezers and refrigerators, including floors, shelving, handles, doors, and visible spills, following food-safety procedures.

• Sweep and mop the back-room floor.

• Clean and organize the break room.

• Clean and stock both customer and employee bathrooms, including toilet paper, paper towels, soap, and cleaning supplies.

• Keep cleaning tools, chemicals, and supply areas organized and safely stored.

Maintenance Communication

• Report all maintenance concerns to the Manager on Duty immediately.

• Include what is wrong, where it is located, and whether it creates a safety, customer-service, or food-safety concern.

• Examples: equipment not working, leaks, damaged tables, broken signage, light bulbs out, bathroom issues, damaged flooring, or freezer/refrigerator concerns.

• Do not rely only on verbal communication—ensure the issue is added to the Communication Board or Maintenance Log.

Success Looks Like

• Guests arrive to a clean parking lot, clean tables, clean windows, and a presentable storefront.

• Bathrooms are clean, stocked, and checked throughout the day.

• Back-of-house areas are clean, organized, and safe.

• Garbage cans and Custard areas look clean—not neglected.

• Maintenance issues are reported early before they become bigger problems.